WISMO Auto-Response
Auto-answer "where is my order" tickets by pulling live tracking data and sending templated updates. Eliminates the #1 support ticket type.
What it replaces
Manually checking tracking numbers and responding to each WISMO inquiry individually.
Trigger
Customer submits "where is my order" inquiry via email or support ticket.
Output
Automated response with current tracking status and estimated delivery date.
When it makes sense
High volume of WISMO tickets (10+ per day) with access to carrier tracking APIs.
When it doesn't
Complex shipping arrangements requiring manual investigation or carrier exceptions.
Real world note
Reduces WISMO tickets by 80%+ for most DTC brands. Customers get instant answers instead of waiting for support.
Considerations
- Need API access to carrier tracking systems or a tracking service like AfterShip.
- Must handle carrier exceptions and delays gracefully.
- Should include escalation path for complex cases.
FAQs
What carriers does this work with?
Works with major carriers (UPS, FedEx, USPS, DHL) via their APIs or tracking services.
How accurate is the estimated delivery?
Uses carrier-provided estimates, which are typically accurate within 1-2 days.