Privacy policy

Our privacy promise

Privacy statements are often written for lawyers, not the people they impact. We take the opposite approach—plain language that makes it clear how realdigit treats your information.

We operate as an experimentation and AI agency. That means we work with sensitive product ideas, early-stage research, and commercial goals. Protecting that context is part of the job.

• We only collect the information we need to respond, collaborate, and keep projects on track.
• We never sell or rent personal information.
• You can ask us to update, export, or delete your information at any time.

What we collect

Every engagement starts with a conversation. During that process—and while you browse our site—we collect a few key data points.

• Contact details such as your name, work email, role, and company.
• Project context you choose to share—objectives, timelines, and areas where you want AI experimentation support.
• Usage data from Microsoft Clarity that shows anonymised session recordings, clicks, and device information so we can keep the site running smoothly.
• Subscription preferences when you sign up for resources or updates.

How we use your information

realdigit uses your information to deliver a better consultation experience and keep the collaboration moving forward.

• Replying to enquiries, scheduling workshops, and sharing proposals or statements of work.
• Providing resources you request, like playbooks or insight summaries.
• Analysing aggregated site behaviour so we can ship relevant content and smooth out friction points.
• Sending occasional updates about experimentation and AI best practices—only if you opt in.

Tools and trusted partners

We rely on a small number of specialist platforms to deliver our services. They only receive the data required to do their job.

These partners follow industry security standards. We regularly review their policies to make sure they still meet our expectations.

• Microsoft Clarity provides session analytics and heatmaps so we can understand how visitors interact with our site. Data is aggregated and helps us prioritise usability improvements.
• HubSpot acts as our CRM and email platform. It stores contact information, meeting notes, and the status of active engagements so the right team members can support you.
• From time to time we partner with vetted contractors under strict confidentiality agreements when a project needs additional expertise.

Our Meta developer app

realdigit operates a Meta developer app that powers our self-hosted Meta Ads tooling. It only ever works on ad accounts that the account owner administers and has explicitly connected.

The app connects to the Meta Marketing API (part of the Graph API) using an access token granted by the owner of the ad account. With that token it reads and manages ad accounts, campaigns, ad sets, creatives, and performance insights for accounts that owner controls—for example, our own CitoRank ad account.

Data returned by Meta is processed transiently to complete each request. Anything we keep, such as reporting exports, is stored only on infrastructure realdigit controls and is deleted once it is no longer needed for the campaign it relates to.

• We do not collect information from the public or from Facebook or Instagram users beyond what Meta returns for the connected ad accounts.
• We never sell, rent, or share data obtained through the app with third parties.
• Access tokens are kept private to the account owner’s own server and can be revoked at any time.
• To remove the app and its access, go to Facebook Settings > Apps and Websites and remove it. To ask us to delete any related data, email [email protected] and we’ll confirm once it’s done.

Your choices and rights

It’s your data. Tell us how you want it handled and we’ll make it happen—usually within a few working days.

Reach us at [email protected] and we’ll confirm receipt right away. If you have concerns we can’t resolve together, you’re entitled to contact your local data protection authority.

• Request a copy of the information we hold about you.
• Ask us to correct, limit, or delete your data (unless we’re legally required to keep it).
• Revoke marketing consent or change communication preferences anytime.