Privacy policy

Our privacy promise

Privacy statements are often written for lawyers, not the people they impact. We take the opposite approach—plain language that makes it clear how realdigit treats your information.

We operate as an experimentation and AI agency. That means we work with sensitive product ideas, early-stage research, and commercial goals. Protecting that context is part of the job.

• We only collect the information we need to respond, collaborate, and keep projects on track.
• We never sell or rent personal information.
• You can ask us to update, export, or delete your information at any time.

What we collect

Every engagement starts with a conversation. During that process—and while you browse our site—we collect a few key data points.

• Contact details such as your name, work email, role, and company.
• Project context you choose to share—objectives, timelines, and areas where you want AI experimentation support.
• Usage data from Microsoft Clarity that shows anonymised session recordings, clicks, and device information so we can keep the site running smoothly.
• Subscription preferences when you sign up for resources or updates.

How we use your information

realdigit uses your information to deliver a better consultation experience and keep the collaboration moving forward.

• Replying to enquiries, scheduling workshops, and sharing proposals or statements of work.
• Providing resources you request, like playbooks or insight summaries.
• Analysing aggregated site behaviour so we can ship relevant content and smooth out friction points.
• Sending occasional updates about experimentation and AI best practices—only if you opt in.

Tools and trusted partners

We rely on a small number of specialist platforms to deliver our services. They only receive the data required to do their job.

These partners follow industry security standards. We regularly review their policies to make sure they still meet our expectations.

• Microsoft Clarity provides session analytics and heatmaps so we can understand how visitors interact with our site. Data is aggregated and helps us prioritise usability improvements.
• HubSpot acts as our CRM and email platform. It stores contact information, meeting notes, and the status of active engagements so the right team members can support you.
• From time to time we partner with vetted contractors under strict confidentiality agreements when a project needs additional expertise.

Your choices and rights

It’s your data. Tell us how you want it handled and we’ll make it happen—usually within a few working days.

Reach us at [email protected] and we’ll confirm receipt right away. If you have concerns we can’t resolve together, you’re entitled to contact your local data protection authority.

• Request a copy of the information we hold about you.
• Ask us to correct, limit, or delete your data (unless we’re legally required to keep it).
• Revoke marketing consent or change communication preferences anytime.